Intesa Sanpaolo and all Group companies and banks subject to accessibility regulations are adapting their digital channels to the accessibility requirements set out in the relevant regulations, inspired by the values of their code of ethics.

The right to accessibility is one of the key factors to which the Group has always paid the utmost attention, including through constant review and maintenance of its digital channels and content.

Declaration of accessibility

Intesa Sanpaolo undertakes to make its website accessible, in accordance with Law No. 4 of 9 January 2004. This declaration of accessibility relates to the website www.loanagency.intesasanpaolo.com.

Compliance status

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 regulation due to the cases of non-compliance listed below.

Non-accessible content

The contents listed below are not accessible for the following reason: 

Non-compliance with Law No. 4 of 9 January 2004

  • There are errors that compromise the robustness of the code and its correct interpretation by assistive technologies.
  • At least two of the following elements are missing: a list of related pages, a content summary, a sitemap, a site search function (free search), and a list of all available web pages.
  • There are images containing text and links, as well as decorative images that do not have an accessible text alternative.
  • There is no header at the top of the page, and the presence of content in a different language is not specified using the language attribute.
  • There are no explicit descriptions associated with the elements. There are elements that are not styled using CSS.
  • Keyboard focus is not visible, and there is no link to jump to the main content of the page.
  • Some identical links lead to different destinations.
  • There are input fields whose purpose cannot be programmatically determined.
  • An error is reported when the page loads, but no instructions or examples are provided to help correct the error.
  • There are elements where the contrast between the text color and the background color is not at least 4.5:1.
  • In some cases, the link is only distinguished by color.
  • There is a modal in which, when zooming to 200%, part of the text is cut off.
  • When resizing most screens to 320 px, part of the text is cut off.
  • There is no hover mode that adequately highlights the content.


Alternatives are available on the site, accessible via a specific tool.

Drawing up the declaration of accessibility

This declaration was drawn up on 10/02/2026.

The declaration was drawn up on the basis of an assessment carried out by a third party.

Reporting modalities and provider's contact details

Persons who require assistive technology or special configurations when browsing content may request assistance on accessibility and report any cases of non-compliance to the e-mail address accessibilita@pec.intesasanpaolo.com.  

The following information must be included in the text of the e-mail in addition to the report:

  • Website URL
  • Tools used (operating system, browser and any compensatory tools and assistive technologies used)

The reply to any questions or reports will be made within 30 days from receipt. Any reports outside the scope of accessibility cannot be handled. In that case, we suggest you reach out to the company directly using the contact information on their website.

Personal data will be processed according to the privacy policy.

How to send reports to AgID

In the event of an unsatisfactory or missing reply to the notification or request within thirty days, the person concerned may submit a report using the method indicated on AgID's institutional website.

Website information

Website publication date: 12/12/2025

Have usability tests been carried out? no

CMS used for the website: Magnolia 6.2.20

Structure information

Number of employees with disabilities in the structure: 2653

Number of workstations for employees with disabilities: 167